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Service

To create brand, improve corporate reputation and build corporate image, HESLY promise you in the spirit of "Top Quality, Customer Satisfaction" and the principle of "Most Preferential Price, Most Attentive Service, Most Reliable Quality"

A. Quality Pledge:

  1. Manufacturing and testing of products have quality records and test data.
  2. We welcome users to investigate product performance during the whole production process; the products must pass investigation before packed and delivered.

B. Price Pledge:

  1. To ensure product high reliability and advancement, all the materials are high-quality domestic or international famous brands.
  2. In the same competition conditions, we offer products with the most preferential price without degrading product technical performance or changing spare parts.

C. Delivery Pledge:

  1. Product Delivery: we do our best to meet user demands. If you have any special requirements, or if the production needs to be completed ahead of schedule, we can arrange special production and installation.
  2. When the products are delivered, we provide users with the following documents:
  • Technical Maintenance Manual
  • Installation Master Plan
  • Specifications and Manufacturer of Purchased Parts
  • Lists of Consumables and Spare Parts (a certain amount of spare parts are attached)

D. After-sales Service Pledge:

  1. Service Tenet: Rapid, Decisive, Accurate, Thoughtful, Thorough
  2. Service Objectives: Win Customer Satisfaction by Good Service
  3. Service Efficiency: whenever the equipment breaks down, our maintenance personnel will arrive at the site within 24 hours after receiving notice.
  4. Service Principle: the product warranty period is 12 months, during which, we provide free maintenance and change parts for damaged spare parts caused by quality problem; when the warranty is expired, we charge only cost fee for changing the damaged parts caused by personnel factors.

 

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